Políticas de Uso

Cupid Digital Contacts

Questions Related to Data Protection and Exercising Your Rights

If you have any questions related to data protection or wish to exercise your rights, please contact the above address, adding the keyword "Data Protection."

In Which Cases We Process Personal Data

We will process personal data that you actively provide to us through your submissions. Additionally, we will process personal data automatically based on your use of our service. Specifically, in the cases mentioned below, your personal data may be processed:
Visiting our website
Creating a customer account
Purchasing virtual currency
Contacting other users or us
Email newsletters
Approaches made to us
Chats, approaches to other users
Analysis of user motivations for visiting our site and how they use it
Analysis of the success of our advertising measures
Personalization of advertising measures
Defense against attacks on our technical infrastructure
For more details, please refer to the following explanations.

Visiting Our Website

When you visit our website, the company we have hired to operate the site will store the public IP address of the computer you are using to visit our site. This includes the date and time of access. The IP address is a unique numerical address through which your computer sends and receives data via the internet. Normally, neither we nor our service provider will know to whom the IP address belongs unless you provide us with any data that allows us to identify you while using our site. Additionally, a user may be identified if we take legal measures (e.g., in cases of cyberattacks on our site) and are informed of the user's identity during the investigation process. As a general rule, you need not worry about us making a connection between you and your IP address.
Our service provider uses the IP address to allow you to visit and use our site, as well as to detect and prevent attacks on our site. Unfortunately, websites are often targeted by attacks intended to harm operators and users (e.g., blocking access, spying on data, distributing malware such as viruses or for other illegal purposes). These attacks would undermine the intended use of our site and the security of its visitors. The IP address, along with the time of the visit, is processed to prevent such attacks and potential dangers resulting from them to us and our site's users. Through our service provider, we are pursuing legitimate interests in maintaining our business operations and preventing illegal interference that could affect us or the visitors to our site. The legal basis for this processing activity is Article 6, Paragraph 1, Letter f) of the General Data Protection Regulation (GDPR). The stored IP data will be deleted through anonymization as soon as it is no longer necessary for the purpose of identifying or preventing attacks.

Contact Methods

Whenever you contact us through one of the provided contact methods, we will use the data you provide to process your inquiry. The legal basis for this is our legitimate interest in responding to your request, according to Article 6, Paragraph 1, Letter f) of the General Data Protection Regulation (GDPR). If your request aims to complete or process a contract with us, the additional legal basis for the processing activity is Article 6, Paragraph 1, Letter b) of the General Data Protection Regulation (GDPR). The data will be deleted after your request has been completed. In cases where we are legally required to retain data for a longer period, it will be deleted after the end of that period.

Creating a Customer Account

You are using our service to have erotic adventures and connect with other users. To utilize all the features of our offering, you need to create a customer account. In addition to the required information during the registration process, all other personal information will be provided voluntarily. You decide which information you want to include in your user profile. You can edit or delete your data at any time. The more information you provide, the greater the chances of other users finding you and recognizing shared mutual interests. As our site is accessible to everyone via the internet, all information you provide will be public. There are additional processes to identify and protect children—if we learn that the data belongs to children and was collected without authorization, it will be deleted as quickly as possible. Otherwise, please contact us.
If you do not provide any data that allows us to identify you (such as your mobile number), you can use our service without us knowing who you are. If you purchase credits, you will need to provide your name and address, but only our payment service provider will receive this data, which will not be passed on to us. This way, you can use our service anonymously.
If you create a customer account and add information to your profile, we will process the data you provide for this purpose, in order to create and manage your customer account, as well as to enable you to use the services related to your customer account. Additionally, the data will be used for our service and will be accessible to other users, according to its purpose (e.g., searching for specific inclinations and interests, compatibility checks to identify mutual interests and preferences). The legal basis for this processing activity is Article 6, Paragraph 1, Letter b) of the General Data Protection Regulation (GDPR).
During the account creation process, we may identify your approximate location based on your IP address. We will use this information to pre-fill this location in your user profile, which you can change. This is done to ensure that members of our service use the correct location for local searches and, unless they adjust the location, find other members. The legal basis for this processing activity is Article 6, Paragraph 1, Letter f) of the General Data Protection Regulation (GDPR).
The data will be stored until the customer account is deleted. In cases where we are legally required to retain data beyond this event (e.g., to comply with accounting obligations), or if we are legally permitted to retain data beyond this event (e.g., in the case of ongoing legal action against the account owner), the data will be deleted as soon as the legal obligation or authorization to retain the data ceases to exist.

Deleting Your Account via Web Browser

Once logged in, click on your name in the top right corner, where you will have access to your profile settings. Click on "delete account" and confirm that you really want to delete your account by selecting "I confirm I want to delete my account." The legal basis for this processing activity is Article 6, Paragraph 1, Letter a) of the General Data Protection Regulation (GDPR), as you are agreeing to the transfer of data by using the corresponding service.
Processing of Special Categories of Personal Data According to Article 9 of the General Data Protection Regulation (GDPR)
If you add any data to your profile, or communicate any data to us for processing, that could be considered a special category of data under Article 9 of the General Data Protection Regulation (GDPR) (e.g., ethnic origin, religious or ideological beliefs, data related to sexual life or sexual orientation), we will process this data exclusively based on your voluntary indications and use it only to provide the functionalities of our service for which this data will be accessed and used. This involves the public indication of this data in relation to your customer account for other users of our service, public search functions for users, compatibility checks, and all other functionalities for which you, as a user, acknowledge that this data is being used. If you do not want this to be done, please do not add any data of the nature defined in Article 9 of the General Data Protection Regulation (GDPR) to your user profile and do not communicate such data to us or other users.

User Chat

As part of our contractual services, we offer our users the option to send and receive chat messages. The legal basis for the corresponding processing of personal data is Article 6, Paragraph 1, Letter b) of the General Data Protection Regulation (GDPR). The corresponding messages will be saved until you delete them, unless we are legally required or authorized to continue storing them.

Purchasing Credits

If you purchase credits, we will process the data you provide to complete and process the contract. As necessary, the data will be transferred to service providers for billing your purchase, or the data will be collected and processed by these service providers. The legal basis for this processing activity is Article 6, Paragraph 1, Letter b) of the General Data Protection Regulation (GDPR).
We will also process this data in connection with your IP address to identify and prevent fraud attempts, based on Article 6, Paragraph 1, Letter f) of the General Data Protection Regulation (GDPR). Thus, we aim to protect ourselves from fraudulent transactions.
Data stored in connection with the completion of a contract related to the purchase of a product will be deleted after the legal retention obligation expires. In cases where there are legal requirements for record-keeping and retention obligations (e.g., retention of invoices according to tax law), the legal basis for this processing activity is Article 6, Paragraph 1, Letter c) of the General Data Protection Regulation (GDPR). We will delete or anonymize the data as soon as it is no longer necessary for processing the respective contract and any legal retention obligation has ceased.

When you register for our offering, we inform you that we will use your email address to send our newsletter in accordance with § 7, Paragraph 3 of the German Act Against Unfair Competition (UWG). You can object to this use at any time, which will result in your removal from our email list. You will find a corresponding link at the end of each newsletter.
The legal basis for this processing activity is § 7, Paragraph 3 of the German Act Against Unfair Competition (UWG) in conjunction with Article 6, Paragraph 1, Letter f) of the General Data Protection Regulation (GDPR). Our legitimate interest is to keep you informed about our services based on permission according to § 7, Paragraph 3 of the German Act Against Unfair Competition.

Use of Cookies and Comparable Technologies

To operate our website, we use cookies and comparable technologies (local storage, pixel tags, tracking pixels, and other identifiers) to understand how visitors use our site and to store previous settings users have made in their browsers. We also use these technologies to personalize our site for each user and to tailor our advertising measures.
Cookies are small text files stored on your computer through your browser when you visit our site. If you visit our site again later, we may read the cookies in your browser. Cookies are stored for different periods of time. You can adjust your browser settings regarding which cookies it should accept at any time, but this may result in the malfunctioning of our site. Additionally, you can delete cookies independently at any time. If you do not do so, we may indicate how long a cookie should be stored on your computer during the saving process. There is a difference between so-called session cookies and permanent cookies. Session cookies will be deleted by your browser when you leave the site or close the browser. Permanent cookies will remain stored for the period of time we define during the saving process.

We use cookies for the following purposes:

Technically Necessary Cookies: Essential for using the functions of our site (e.g., to identify if you are logged in). Certain functionalities could not be provided without these cookies.
Functional Cookies: Used to technically process certain functionalities you want to use.
Analysis Cookies: To analyze user behavior. For more details, see the information under the title “Evaluations”.
Third-Party Cookies: Stored by third parties whose functionalities we integrate into our site to enable certain features. They may also be used to analyze user behavior. For more details, see the information under the title “Evaluations”.
Most browsers used by our users allow you to adjust settings regarding which cookies should be saved. They also allow you to delete specific cookies. If you restrict cookies to be saved on specific sites, or refuse cookies from third-party sites, you may not be able to use our site fully. Below, you will find some information on how to adjust cookie settings in the most commonly used browsers:
Google Chrome
Internet Explorer
Firefox
Safari
Google Analytics Privacy Statement

This site uses Google Analytics, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The use is based on Article 6, Paragraph 1, Letter a) and Letter f) of the General Data Protection Regulation (GDPR). More information.
Google Analytics uses so-called "Cookies", which are small text files stored on your computer and allow an analysis of how you use the site. The information generated by the cookie about your use of the site, such as:
Type/version of the browser, language settings
Operating system
Referrer URL (the site you visited before)
Hostname of the computer accessing (IP address in abbreviated form)
Time of the server request
is usually transferred to one of Google's servers in the USA and stored there. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data by Google. The way we use Google Analytics ensures that your IP address will be used in a depersonalized form. According to Google, this depersonalization will occur within the European Union or a member state of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to one of Google's servers in the USA and abbreviated there. According to Google, the depersonalization will be done before the IP address is initially stored in a permanent data medium.

Transfer to Third Countries

If data is processed outside the EU/EEA and there is no data protection level corresponding to the European standard, we will enter into standard contractual clauses with the service provider to establish an appropriate level of data protection.
For more details, refer to Google's privacy policy.
On behalf of the operator of this site, Google will use this data to analyze the use of the site, create reports on site activities, and perform other services related to site and internet usage for the site provider. You can prevent the storage of cookies by adjusting your browser's software settings. Please note that, in this case, you may not be able to use all features of this site.

Revocation

Additionally, you can prevent the recording of data generated by cookies and related to your use of the site (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available through this link.
As an alternative to the browser plugin or on mobile device browsers, click this link to prevent future recording by Google Analytics within this site (the opt-out will only work on this browser and only for this domain). In the process, an opt-out cookie will be stored on your device. If you delete your cookies in your browser, you will need to click the link again.
Additionally, we use Google Analytics to evaluate double-click cookies and AdWords data for statistical purposes. If you do not want this, you can disable it through the ad preferences manager.
Refer to Google Analytics Help for more information related to Google Analytics.

We display ads on other websites to attract new customers. To target primarily people who have previously visited our website and are therefore likely interested in our products, we use advertising partners that employ "retargeting" functions. We use pixel technology that sets a cookie on your computer, phone, etc.
These are the partners we use:
Meta Ads, Meta Platforms, Inc. Menlo Park, CA 94025, USA- Privacy Policy- Opt-Out: Manage Ad Preferences
Google Ads, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA- Privacy Policy- Opt-Out: Manage Ad Preferences- Traffic Junky, Traffic Junky Inc., 2500-700, 4th Ave SW, Calgary, Alberta, T2P 3J4, Canada- Privacy Policy- Opt-Out: Manage Ad Preferences

These partners use cookie and pixel technology to help personalize the ads you see and ensure they are relevant to you. They may collect data about your browsing on our sites and other sites to display targeted ads. If you want to learn more about how to manage your ad preferences or opt out of receiving these ads, please consult the links provided for each partner.
For this functionality, the service provider assigns a pseudonymous identification number (ID) to your browser to process which ads have already been displayed on your browser and which you have accessed. This is done via cookies that do not contain additional personal data. These cookies and other technologies, such as tracking pixels, allow ads to be displayed on websites using this service, based on your previous visits to our site or other sites.
We are pursuing a legitimate interest in acquiring new customers. We believe that our advertising measures will be more effective and thus more successful if they are displayed in situations that match the presumed interests of site users. According to market experience, ads are more effective and clicked more frequently when they align with the presumed interests of site users. In addition to the options mentioned above, you can also choose to prevent the use of your data by setting "opt-out cookies" on the Digital Advertising Alliance's website using this link. Additionally, you can adjust your browser settings to no longer accept third-party cookies or only from sites you have visited. You can also install an extension like uBlock Origin (link) in your browser, which will allow you to block data transfers to third parties largely. Please note that this may negatively affect the functionality of our site.

Forwarding to Third-Party Providers

By clicking on specific advertising banners, the user may create an account with a third-party provider in a simplified manner and will then be redirected to that provider. With the user's consent, the necessary data (e.g., email and payment information) is then forwarded to the third-party provider.

Right of Access

According to Article 15 of the General Data Protection Regulation (GDPR), you have the right to request confirmation from us regarding whether we are processing personal data concerning you. If this is the case, you have the right to access this personal data and obtain further information as provided in Article 15 of the GDPR.

Right to Rectification

According to Article 16 of the GDPR, you have the right to request that we rectify any inaccurate personal data concerning you without delay. In relation to the purposes of processing, you also have the right to request that incomplete personal data be completed – including through an additional declaration.

Right to Erasure

You have the right to request that we erase your personal data without delay. We are obligated to erase any personal data immediately if the relevant conditions of Article 17 of the GDPR are met. For more details, refer to Article 17 of the GDPR.

Right to Restriction of Processing

According to Article 18 of the GDPR, you have the right to request that we restrict the processing of your personal data, provided certain conditions are met.

Right to Data Portability

According to Article 20 of the GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transfer the data to another controller without hindrance from us, provided the processing is based on any agreement under Article 6, Paragraph 1, Letter a, or Article 9, Paragraph 2, Letter a, or a contract under Article 6, Paragraph 1, Letter b, and the transfer is carried out by automated means.

Right to Object

According to Article 21 of the GDPR, you have the right to object to the processing of your personal data based on Article 6, Paragraph 1, Letter e or f, of the GDPR. This also applies to profiling based on these regulations.
If we are processing your personal data for direct marketing, you have the right to object to the processing of this data for that purpose at any time. This also applies to profiling if it is related to such marketing.
If you wish to exercise any of the rights to which you are entitled, please contact us as the data controller using the contact details provided above, or use any of the other contact methods provided to notify us. If you have any questions, please contact us.
Existence of Right to Lodge a Complaint with a Supervisory Authority
According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority, without prejudice to any other administrative or judicial remedy. This right applies particularly in the member state of your residence, place of work, or where the alleged infringement occurred if you consider that the processing of your personal data infringes the GDPR.